General Conditions of Carriage

1.1 THE CARRIER’S LIABILITY

Passenger transport is subject to the provisions of European Regulation No 1177/2010 of 24 November 2010 concerning the rights of passengers travelling by sea or inland waterway.

During embarkation, disembarkation and crossings, the Company’s liability is limited in all circumstances to the period during which passengers or their property are under its direct control on board its vessels or on its premises, excluding all facilities and structures in the public domain.

Compagnie Maritime Breizhgo Penn Ar Bed shall not be held liable in the event of changes to timetables or the cancellation of sailings due to force majeure, including adverse weather conditions, or extraordinary circumstances preventing the provision of transport services, as defined by European Regulation No 1177/2010 of 24 November2010.

The duration of the crossings is provided for information purposes only, excluding stopover times, and may vary significantly depending on the vessel and weather conditions.

In the event of a delay, the airline undertakes to inform passengers as soon as possible.

1.2 BOARDING AND SECURITY CHECKS

To board the train, all passengers, including children and those travelling free of charge, must be in possession of a valid ticket. In the event of an on-board ticket inspection, any passenger holding a reduced-fare ticket must be able to present their personal identification (ID), as photocopies are not accepted. If no valid proof of identity is provided, the passenger will be required to pay the full fare.

1.3 HAND LUGGAGE, GOODS AND VEHICLES

Hand luggage is a way of carrying personal belongings. It can be a bag (such as a travel bag or rucksack), a suitcase, or a package fitted with a handle. It must be easy to handle.

Crates, trunks, parcels, boxes, items and shopping bags are not considered to be luggage. They are goods subject to specific charges and transport conditions (see 3. General Conditions of Carriage for Goods).

Two items of hand luggage per person are permitted. Passengers may keep these with them during the voyage or may place them in the designated storage areas (depending on the vessel). Hand luggage is carried at the passenger’s own risk and responsibility.

The baggage allowance is limited to 20 kg per adult passenger and 10 kg per child passenger. All baggage, including hand luggage covered by the allowance, must be weighed. Baggage other than ‘hand luggage’ is placed in a container and carried in the hold (depending on the vessel). The ships’ carrying capacity is limited. Breizhgo Penn Ar Bed may be required to transfer luggage to another ship or journey if the ship’s maximum carrying capacity is reached or for any other safety-related reason. The carriage of vehicles is subject to specific conditions (see 3. General Conditions of Carriage of Goods).

Luggage must be labelled with the owner’s name and address. Breizhgo Penn Ar Bed Shipping Company accepts no liability for any loss, damage of any kind, or costs incurred as a result of the Passenger’s failure to comply with this rule. It reserves the right to refuse any luggage that is not properly packed, labelled or shows visible signs of damage. Passengers are responsible for stowing their luggage on board or in the containers provided for this purpose. They must ensure that their luggage does not block emergency exits or access for safety crew members, and must ensure that its positioning does not present a hazard. Under no circumstances must luggage be placed on passenger seats.

Passengers remain responsible for their luggage and personal belongings throughout the crossing. Breizhgo Penn Ar Bed Shipping Company accepts no liability for theft, disappearance, loss or damage to such luggage or personal belongings, whether they are stored in containers or on board its vessels. Furthermore, Breizhgo Penn Ar Bed is not liable for any loss, damage of any kind or costs associated with luggage or other personal belongings left on its premises or on board its vessels.

1.4 TRANSPORT OF BICYCLES, ELECTRIC BICYCLES AND ELECTRIC SCOOTERS

Bicycles, bicycle trailers, cargo bikes and scooters are not considered hand luggage and are subject to a specific transport charge.

BICYCLES, BIKE TRAILERS & CARGO BIKES Bicycles
cannot be transported on all ships. Please enquire when booking.

Bicycles are transported in containers specifically designed for this purpose. Each bicycle must be clearly labelled with a destination label provided by the Company. Passengers are required to go to the ferry terminal before departure to collect the destination label and attach it to their bicycle. Any bicycle not labelled in accordance with the Company’s instructions may be refused boarding. The Company accepts no liability for loss or misrouting if this procedure is not followed.

Breizhgo Penn Ar Bed accepts no liability for any damage or loss sustained by bicycles being transported, for whatever reason.

SCOOTERS Electric
scooters must be taken on board with the passenger. They may not be transported in separate containers. The passenger is responsible for their scooter throughout the crossing and must ensure that it is stowed securely.

Passengers carrying electric scooters must, where possible, remove the battery from the device before boarding. The battery must be placed in a suitable bag and kept by the passenger for the duration of the crossing. This measure is designed to ensure safety on board and to prevent any risks associated with lithium-ion batteries. The Company reserves the right to refuse boarding of any scooter or battery that does not comply with these conditions of carriage.

Island rate

A special “Island Resident” fare is available for the carriage of bicycles, scooters, cargo bikes and tandems. This fare is strictly reserved for holders of a valid island resident card issued by the relevant authorities. Presentation of this card may be required at the time of booking, boarding or during checks on board. To qualify for this fare, the holder of the islander card must travel on the same vessel as the bicycle, scooter, cargo bike or tandem being transported. No transport of equipment alone will be permitted under the islander fare.

If the cardholder is not present when the equipment is transported, or if a valid islander’s card is not presented, the full standard fare will automatically apply, with no entitlement to a refund or compensation.

1.5 TRANSPORT OF PETS

Pets travel under the responsibility of their owner once a ticket has been purchased. Small dogs, cats and other small animals that can be placed in a carrier or basket will travel free of charge, provided they are accompanied by their owner or a person responsible for them. Guide dogs for the blind or visually impaired and assistance dogs will travel free of charge with their owners. Other pet dogs are subject to a fare. They must be kept on a lead at all times and must wear a suitable muzzle. Category 1 and 2 dogs weighing less than 6kg must also wear a suitable muzzle. Dogs are not permitted to sit on seats.

PLEASE NOTE: The conditions for travelling with hunting dogs are set out in the specific section on animals. Breizhgo Penn Ar Bed reserves the right to refuse boarding to any animal whose behaviour could pose a risk to passengers. Admission on board does not relieve the passenger responsible for the animal of liability in the event of an attack or damage of any kind caused by the animal.

1.6 COACH TRANSPORT

The Breizhgo Penn Ar Bed shipping company may, for technical reasons, arrange for passengers to be transferred by coach on the Brest–Le Conquet or Le Conquet–Brest route, at its own expense.

As services to the island of Sein may, due to weather conditions, be operated from the port of Douarnenez, the Breizhgo Penn Ar Bed shipping company may need to arrange, at its own expense, coach transport for passengers between Douarnenez and Audierne-Esquibien.

1.7 PEOPLE WITH REDUCED MOBILITY

Some vessels have been specially adapted to ensure transport in the safest possible conditions (designated seating areas, a call button to alert the crew in the event of a problem, and a wheelchair-securing system).

The cabin crew have also undergone additional training to improve the quality of care they provide.

Where possible, to make boarding and the crossing easier for passengers with severely reduced mobility, it is best to provide this information when booking the crossing.

During the high season, boarding at Ouessant is not possible at the old quay for passengers in wheelchairs or those who are unable to use the stairs. This applies to the 4 pm departures every Monday, Tuesday and Thursday.

Crossings on the Tricard and the Pétrel are not recommended for people with reduced mobility.

For bookings by passengers using electric wheelchairs: electric wheelchairs can only be accepted under the following conditions: The electric wheelchair must be capable of being lifted by a crane.

The passenger may either move around without their wheelchair, or transfer to a manual wheelchair provided by the airline for the duration of the journey without assistance.

1.8 RESTRICTION OF ACCESS TO CERTAIN PERSONS

CONDITIONS APPLICABLE TO PREGNANT WOMEN From the
sixth month of pregnancy onwards, pregnant women must carry a medical certificate authorising them to travel. The medical certificate must be presented upon request by the shipping company’s staff.

Breizhgo Penn Ar Bed Shipping Company reserves the right to refuse boarding to pregnant women experiencing medical complications. The ship’s captain has full authority to refuse boarding if he considers the situation to pose a risk to the pregnant woman (e.g. weather conditions).

TERMS AND CONDITIONS RELATING TO MINORS
Children under the age of 12 on the date of travel are not permitted to travel unaccompanied. Breizhgo Penn Ar Bed cannot be held liable for any loss, damage or refusal of boarding in respect of a child under the age of 12 travelling unaccompanied.

Children under the age of 12 must travel under the supervision and responsibility of their parents or a responsible adult.

1.9 AR BUGEL GO: ACCESS TO THE MINORS’ SUPPORT SERVICE DURING THE CROSSING

These Terms and Conditions take precedence over the provisions of Article 1.8 of the terms and conditions relating to minors.

ACCESS TO THE AR BUGEL GO SERVICE
Customers can purchase the Ar Bugel Go service when booking by telephone on 02 98 80 80 80 or at the station. The service must be accompanied by the child’s travel document.

The Customer must provide their contact details and those of the person(s) in charge upon arrival, as well as information regarding the child (first name, surname, gender, date of birth, and any special care requirements). It is the Customer’s responsibility to ensure that the information provided in their customer account is up to date before booking the service.

Customers may book the Ar Bugel Go service no later than 7 days before the date of travel. Booking the Ar Bugel Go service involves the simultaneous purchase of a ticket for the selected dates and routes, and the support package. The Ar Bugel Go service is available only for journeys from the island to the mainland and/or from the mainland to the island. The Ar Bugel Go ticket is non-transferable, valid for a specific person only, and cannot be transferred to another person.

Only children aged 4 to 14 inclusive are eligible for this escort service. The service is available during Zone B school holidays on Saturdays and on the last Saturday of the holidays.

The child may carry one piece of luggage weighing less than 10 kg and one small additional item of hand luggage (such as a rucksack), provided that the child is able to carry them alone.

On the day of departure, in order for the child to board the boat, the person dropping the child off must be able to present and hand over to the supervisor the document required for travel, as well as their own ID.

Otherwise, the child will not be permitted to travel and will not be allowed on board the vessel.

The person accompanying the child at the departure station must remain there and look after the child until the boat departs.

Upon arrival, the child will be handed over at the arrival station exclusively to the person or persons identified by the Customer at the time of booking and listed on the activity leader’s list of children.

The customer must ensure that the person responsible for collecting the child is present and must inform them of the arrival time.

The person must present an official form of photo ID (national identity card, residence permit, passport or driving licence). The person collecting the child must remain contactable by telephone so that the supervisor can keep them informed of any developments that may arise during the crossing.

In addition to the support provided, the service will include refreshments on board (a cold drink and a snack).

The service costs €10 per child for a return journey.

FREE TRAVEL FOR GRANDPARENTS PICKING UP THEIR GRANDCHILDREN
During the school holidays, grandparents living on the islands often have to take the ferry to collect their grandchildren from ferry terminals on the mainland (Brest, Le Conquet or Audierne).

To cater for these needs and make travel easier, Keolis is offering free travel to grandparents in this situation. This offer applies to an immediate return journey, subject to presentation, at the time of booking, of the booking reference for the children travelling unaccompanied.

CHILD ACCOMPANIMENT SERVICE FOR JOURNEYS
Many websites offer to connect parents looking for people to accompany their children, either on an occasional or regular basis, during certain journeys.

Keolis proposes to establish a partnership with one of the specialist platforms and to offer this solution to its passengers to make travel easier for young people.

This will allow travellers to accompany children who are not their own, provided the applicant covers the cost of their ticket.

https://kidygo.fr/

2.1 SALE PRICE

The sale price, stated in euros, corresponds to the rate applicable on the day of booking, inclusive of all taxes, charges and delivery costs.

Once payment has been made, no fare adjustments will be granted, and no promotions or special offers may be applied retrospectively. Passengers are required to check whether any promotions apply before finalising their purchase.

2.2 PAYMENT METHODS

Breizhgo Penn Ar Bed Shipping Company accepts payments by cash, cheques, holiday vouchers, Connect holiday vouchers and credit cards.

Journeys confirmed during a calendar month are invoiced and charged to the customer the following month. If no journeys are made, no charge is applied. To qualify for the Post-Payment scheme, the customer must sign a contract with the Breizhgo Penn Ar Bed shipping company.

The Post-Payment service is taken out for an indefinite period and may be cancelled at any time by the paying customer by sending a letter to the provider.

The Post-Pay pass can only be paid for by direct debit in accordance with the terms set out below: The payer must be an adult or an emancipated minor (in which case proof must be provided). The payer may be a different person from the passholder.

To set up a direct debit, you must sign a SEPA direct debit mandate, provide your bank details, and have your application approved by Keolis Maritime Brest.

For any change of payer and/or bank details, any new direct debit authorisation accompanied by bank details must be submitted by the 25th of the month in order to be taken into account for the next direct debit. Any change of address for the account holder and/or payer must also be reported. In the event of failure to comply with this obligation, the customer may not claim non-receipt of information and/or notifications sent by Keolis Maritime Brest in the event of a dispute.

A monthly statement of validated journeys is sent by email only to the paying customer in any month in which post-payment journeys have been validated.

The statement lists the date of each journey validated between the first and last day of the month.

The paying customer’s bank account is debited by the 11th of the following month.

The Post-Pay ticket is available for purchase only at the ferry terminals in Brest and Audierne, upon presentation of bank details, an identity card in the same name and proof of address issued within the last three months in the same name.

If outstanding payments are not settled, Keolis Maritime Brest reserves the right to request the return of the ticket, to cancel the season ticket and to place the customer on a blacklist. In such cases of non-payment, the customer must then settle the outstanding amounts in order to purchase a new ticket. Only payments by credit card or cash will be accepted to settle outstanding amounts and for future purchases.

2.3 CHANGES TO BOOKINGS

Changes to bookings are free of charge up until the originally scheduled departure time, subject to availability. Only changes to bookings involving full fares and made after the originally booked departure time are permitted. These changes are subject to a change fee of €1.00 (including VAT), except for passengers holding the ‘main resident islander’ card.

The €1 change fee applies per journey and per person.

Changes to bookings made after the departure time are permitted only for bookings that include full-fare tickets. Bookings that include reduced-fare tickets cannot be changed or extended.

2.4 CHECK-IN DEADLINE FOR PASSENGERS WITH LUGGAGE

It is set for 30 minutes before departure.

2.5 COLLECTION OF TICKETS

For fares that do not include an e-ticket, boarding cannot be guaranteed for passengers who have not collected their ticket 20 minutes before departure.

2.6 DELAY OR CANCELLATION

Ticket office staff are not authorised to issue refunds. Tickets are non-refundable unless the cancellation is due to the Company.

2.7 COMPENSATION IN THE EVENT OF DELAY OR CANCELLATION

Ticket office staff are not authorised to issue refunds. Tickets are non-refundable unless the journey is cancelled by the company.

Claims for refunds of tickets must be submitted by post to the company’s head office at ‘Compagnie maritime Breizhgo Penn Ar Bed, 1er éperon – port de commerce – CS 92928 – 29229 BREST Cedex 2’ within 15 days of the date of travel shown on the ticket.

The unused ticket must be enclosed with the refund application. Refund application forms are available on request at the ferry terminal and on the Company’s website. The terms and conditions for compensation are as follows:

In the event of a cancellation or a departure delayed by more than 90 minutes by the airline, three options are available:

1. 100% refund: except for passengers holding an open ticket that does not specify a departure time.
2. The ticket remains valid for one year from the original travel date stated on the boarding pass, and cannot be extended.
3. The company will reroute the shipment to its final destination wherever possible

In the event of a delay on arrival:

Passengers whose arrival has been delayed may be entitled to compensation in accordance with the provisions of European Regulation No 1177/2010. The Company will not issue any refunds if the delay in arrival is due to adverse weather conditions or extraordinary circumstances that have prevented the transport service from being provided.

Passengers holding an open ticket will not be entitled to compensation.

In the event of cancellation by the customer prior to the scheduled date of the crossing:

The ticket remains valid for one year from the original travel date stated on the ticket, with no possibility of extension. This applies exclusively to tickets purchased at the full fare and only if the Company has been notified of the cancellation by the customer no later than 48 hours before the scheduled departure. Otherwise, the tickets cannot be used. If the new booking is made under different conditions from the original booking (low or high season, new fare structure, etc.). Any change to a ticket booking with Breizhgo Penn Ar Bed resulting in an increase in the fare will incur a surcharge. However, if the change results in a reduction in the fare, no refund will be made.

Compensation

In accordance with Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers travelling by sea and inland waterway, the following provisions apply: In the event of cancellation or delayed departure, if an overnight stay or longer is necessary, or if an additional stay beyond that originally planned is required, and insofar as this is practically possible, the Company shall offer passengers departing from port terminals accommodation on board or ashore free of charge, as well as return transport between the port terminal and the place of accommodation. These services are in addition to the snacks, meals or refreshments provided for in the Regulation.

The company limits the total cost of onshore accommodation to €80 per passenger per night, for a maximum of three nights, excluding transport between the terminal and the accommodation.

In the event of a delay on arrival at the final destination, passengers may, without forfeiting their right to carriage, claim compensation amounting to at least 25% of the ticket price, depending on the length of the delay:

• at least 1 hour for a journey expected to last ≤ 4 hours;
• at least 2 hours for a journey expected to last between 4 and 8 hours;
• at least 3 hours for a journey expected to last between 8 and 24 hours;
• at least 6 hours for a journey expected to last more than 24 hours.

If the delay exceeds twice the times specified above, compensation amounts to 50% of the ticket price.

The provisions regarding accommodation and compensation do not apply where the carrier proves that the cancellation or delay is due to:

• weather conditions that jeopardise the safe operation of the vessel; or

extraordinary circumstances preventing the provision of the transport service, which could not have been avoided even if all reasonable measures had been taken. By way of exception, passengers holding an islander’s card will be reimbursed up to €80 per night for accommodation and meal costs, including in the event of cancellation due to weather conditions.

2.8 PASS’PORTS

2.8.1 NATURE OF THE TICKET
The Pass’ports is an undated, non-price-specific gift voucher valid for a return crossing to Ouessant, Molène or the island of Sein. It does not constitute a boarding pass but must be exchanged at the ticket office for a ticket at the time of booking or, at the latest, on the day of departure. Advance booking of the crossing is compulsory and, in the case of Pass’ports, can be made: by telephone on 02 98 80 80 80 (Ouessant-Molène) or 02 98 70 70 70 (Sein), or at the ticket office in the ferry terminals. The provisions of points 2.1, 2.2, 2.3, 2.5, 2.6 and 2.7 above apply to this service.

2.8.2 REFUNDS – VALIDITY – EXTENSION

The Pass’ports pass, valid for one year from the date of purchase, is non-refundable and its validity can be extended by six months. This extension is subject to a fee of €10 (including VAT) and can only be carried out once.

The body responsible for enforcing Regulation No 177/2010 on the rights of passengers travelling by sea or inland waterway is the Directorate-General for Competition, Consumer Affairs and Fraud Control (DGCCRF), located at 59 Boulevard Vincent Auriol, 75703 Paris Cedex 13. In Finistère, you can contact the DGCCRF officers at the following address: DDPP du Finistère, 2 rue de Kerivoal, 29334 Quimper Cedex

3.1 PASSENGERS’ LUGGAGE

All luggage must be checked in and weighed at the check-in desk. The free allowance is limited to 20 kg per adult passenger or 10 kg per child for hand luggage (suitcase or travel bag). Bicycles, motorbikes, electric scooters, televisions, furniture, miscellaneous parcels, etc. are not considered luggage and are subject to a specific transport charge.

3.2 FREIGHT

Goods are transported in accordance with the provisions of the Transport Code. Goods are transported exclusively from Brest (to Molène and Ouessant) and from Audierne or Douarnenez (to the island of Sein) from Monday to Saturday, excluding Sundays and public holidays, and subject to the vessels’ carrying capacity.

Goods must be packed or packaged to protect them from the risks of sea transport.

The packaging must be strong enough to withstand handling at ports, pressure in the hold, the ship’s movements at sea, unloading, and the duration of the voyage…

The goods must be properly labelled or marked.

Unlabelled parcels will not be loaded into containers or shipped.

Goods and hand luggage to be carried on the same day must be handed in and checked in no later than 45 minutes before departure. There is no guarantee that parcels and luggage handed in less than 30 minutes before departure will be carried on the same day.

The pallets must allow for the containers to be filled to an acceptable standard (internal dimensions: H = 1.60 m, L = 1.90 m, W = 1.35 m). If this is not the case, individual packages may be unpacked for stowage in the container (depending on the vessel).

GENERAL
CARGO No goods may be delivered directly on board ships. Goods must be received and registered at the ferry terminal during opening hours. The Company shall not be liable for any damage or loss suffered by goods deposited outside the warehouse’s opening hours. Charges are calculated by weight or volume in accordance with the Company’s rates. Port charges are payable at departure or at destination.

GOODS REQUIRING CONTROLLED TEMPERATURE Fresh
or frozen products delivered at a temperature that does not comply with the requirements will be refused by the Company. Frozen goods must be delivered in insulated packaging capable of maintaining the required temperatures throughout the entire sea transport journey.

DANGEROUS GOODS The following items
, among others, are classified as dangerous in everyday products:

• Flammable substances: petrol, white spirit… and items containing them (engines…), etc.
• Explosive materials:
• Aerosol
• Pressurised capacity (oxygen, acetylene, butane, propane)
• Pyrotechnics (fireworks, firecrackers), etc.
• Acids.

Goods consisting of flammable, explosive or dangerous materials, the carriage of which the carrier or its agent would not have agreed to had they been aware of their nature, may at any time and in any place be unloaded, destroyed or rendered harmless by the carrier, without compensation. The shipper shall also be liable for any damage and expenses that may result from their carriage. Such goods may not be carried on mixed-use vessels (passenger/cargo). We draw carriers’ attention to the danger of including such products in mixed pallets.

All deliveries of dangerous goods must be declared in advance to the Goods Department (02 98 80 81 60 [email protected]). No goods will be stored on site. Deliveries that have not been authorised in advance will be refused.

DANGEROUS ITEMS: Weapons of
any kind are considered dangerous items. Passengers in possession of such items are requested to inform a member of the crew so that arrangements can be made for their transport in the hold or any other suitable area. Furthermore, the crew is authorised to intervene, both on boarding and during the crossing, to take all necessary measures to ensure these items are transported under conditions that are safe for passengers.

LIVE ANIMALS:
The Company undertakes, when transporting live animals, to prioritise respect for animal welfare in accordance with REGULATION (EC) No 1/2005 OF THE COUNCIL of 22 December 2004 on the protection of animals during transport and related operations and amending Directives 64/432/EEC and 93/119/EC and Regulation (EC) No 1255/97. Please contact our freight department to discuss the arrangements for such transport.

INSURANCE:
The goods are insured against standard transport risks.

The carrier’s liability is governed by Articles L5422-12 to L5422-18 of the Transport Code and is limited to 666.67 SDRs (€1.24 as at 1 January 2022) per parcel or 2 SDRs per kilogram of lost or damaged goods, whichever is the more favourable.

Taking out ad valorem insurance allows you to raise the limit of this statutory liability cap.

DAMAGE OR MISSING ITEMS:
Any loss or damage to the goods being transported must be reported at the time of receipt in the case of visible damage, or within three days of receipt in the case of hidden damage. An inspection may be carried out.

The carrier shall not be liable for any damage to or loss of the goods resulting from circumstances beyond its control and constituting force majeure, in particular:

1. Inherent defect in the goods
2. Errors on the part of the shipper, particularly in relation to the packing, packaging or labelling of the goods
3. Fire
4. Assistance to a marine vessel.

CAR TRANSPORT:
Ouessant: the vehicle must remain on the island for at least two consecutive months. Molène: the transport of vehicles is subject to prior approval from the Town Hall.

Optional insurance is offered when the vehicle is registered. If this is not taken out, compensation payable in the event of damage will be limited to the liability limit.

Vehicles must be roadworthy and capable of being positioned under the crane without external assistance.

Vehicles must be dropped off at the ferry terminal on the day of transport and collected upon arrival at the destination. Please note that the ferry operator’s liability begins the moment the vehicle is at the quay, alongside the ship, ready to be loaded. Consequently, any drop-off of the vehicle prior to its transport date, which would result in the vehicle being parked in the vicinity of the ferry terminal whilst awaiting boarding, is a courtesy service provided by the carrier to its customers. It is therefore understood that, for the entire duration of parking prior to the vehicle being hoisted, the vehicle remains the sole responsibility of the customer; the carrier cannot be held liable for any damage caused to the vehicle prior to loading operations, nor for any consequential losses.

STORAGE:
Goods must be collected as soon as they arrive at their destination. Otherwise, a storage charge will be levied from the fourth day of storage.

INVOICING: Accounting
entries relating to the transport of goods and property are invoiced at the end of the month and are payable by the 30th of the following month. Failure to pay within this period will result in interest being charged at the statutory rate in force, plus 2 percentage points as at the date of invoicing, for each day of delay. Any dispute regarding the amounts invoiced must be raised no later than 1 (one) month from the date of receipt of the invoice. The company undertakes to respond and to provide a solution, if the claim is justified, within one month of the buyer’s claim.

Monthly invoicing for transport services is available to business customers once an account has been opened and direct debit payments have been set up. In the event of a payment issue, the account will be suspended until the matter is resolved, and freight charges will be payable for each transport service.

4.1 SAFETY ON BOARD:
Passengers are required to comply with the ship’s regulations under the authority of the Captain.

They must comply with all regulations and instructions issued by Breizhgo Penn Ar Bed, the Captain or any member of the crew.

A passenger may be refused boarding if their attitude or behaviour is deemed incompatible with the safety of other passengers or the vessel.

Passengers must not disturb the peace and quiet of other passengers or the staff of Breizhgo Penn Ar Bed.

Passengers who are under the influence of alcohol will not be permitted on board.

The carriage of weapons of any kind is regulated in accordance with the provisions set out in section 3.2.

Smoking is strictly prohibited on board ships, including on the open decks, as well as in the ferry terminals. This ban applies to all passengers.

4.2 DAMAGE:

Any damage caused to the vessel, the facilities, other passengers or third parties by a passenger or by persons or animals in their care shall be their sole and full responsibility. They shall be liable for the full cost of any damage found, without prejudice to any other damages that may be claimed by the carrier or the third parties concerned.

4.3 DAMAGE TO PROPERTY AND PERSONS

The carrier shall only be liable for damage suffered by passengers or their property whilst boarding or disembarking, or during the crossing, within the limits and subject to the conditions laid down by the regulations in force on the date of travel.

4.4 ASSISTANCE TO OTHER VESSELS:

The Captain is authorised to tow vessels, to assist them in all circumstances, to alter course, and to carry out any rescues or transfers, the passengers hereby waiving any claim in this regard.

The provisions of these general conditions of carriage shall apply in the event that a replacement vessel is provided, which has been chartered by Breizhgo Penn Ar Bed from another shipping company.

4.5 PERSONAL DATA:

The data required for the booking is processed electronically. In accordance with the French Data Protection Act of 6 January 1978 (Law No. 78-17), all individuals have the right to access, rectify and delete personal data concerning them, which they may exercise by submitting a request to Customer Services.

4.6 COMPLAINTS:

In the event of a dispute, customers may write to Breizhgo Penn Ar Bed – Keolis Maritime Brest, SARL, whose registered office is located at 1er Éperon Port de Commerce CS 82954, 29229 BREST Cedex 2, or telephone 02 98 80 80 80 (standard rate number; telephone service available from 8 am to 12 noon and from 2 pm to 6 pm, Monday to Friday).

In the event of a dispute, the customer must set out the grounds for their complaint and provide any relevant documentation to support their claim.

In accordance with Article L.133-4 of the French Consumer Code, if the customer has contacted the Company’s Customer Service department and has not received a satisfactory response within two months, they may initiate a formal mediation procedure with the Tourism and Travel Mediator, whose contact details and referral procedures are available on their website: www.mtv.travel.

4.7 COMPETENT COURTS AND GOVERNING LAW

Any dispute arising from the application of these general terms and conditions of carriage shall be submitted to the competent court. French law shall be the sole applicable law.

4.8 OFFENCES

Staff appointed by the Operator may check tickets on board vessels at any time during the journey, as well as when the vessel is setting sail or when passengers are disembarking. Upon request, passengers must present a valid ticket. Refusal to produce a ticket constitutes an offence punishable by a fine.

Any passenger who is unable to produce a valid ticket to staff designated by the operator is considered to be in breach of the rules.

Passengers are responsible for ensuring their ticket remains in good condition and must, throughout their journey – that is, until they disembark – be able to produce it on request to any member of the Operator’s staff authorised to do so.

Any passenger using a ticket issued at a reduced fare or a season ticket must be able to provide proof of their eligibility and identity upon request by the Operator’s authorised staff. If the passenger is unable to provide such proof immediately, they will be deemed to have committed an offence and will be liable to criminal or regulatory penalties.

Passengers who breach the provisions of Articles 1 and 2 will be in breach of the terms and conditions. Such breaches may be detected at any time on the shipping company’s BreizhGo network by inspection staff authorised by the Operator.

Season tickets and island cards are personalised documents bearing the holder’s surname, first name and photograph. They are strictly personal and non-transferable, and remain the property of Compagnie Breizhgo Penn Ar Bed; in the case of island cards, they remain the property of the Regional Council of Brittany.

Consequently, any fraudulent use of the season ticket, island pass or discount card by the cardholder, whether as the perpetrator or an accomplice to fraud (forgery, counterfeiting, lending to a third party, etc.) discovered during an inspection may result in the holder being denied access to the vessel and the immediate withdrawal of the card by any member of Compagnie Breizhgo Penn Ar Bed staff, as well as potential legal proceedings. In the event of fraud involving an islander’s card, the card may be suspended for up to six months in coordination with the services of the Regional Council of Brittany.

The Carrier may also terminate the travel card automatically, by giving notice to the Passenger, in the event of proven or repeated fraud, or non-payment.

Any request for a replacement membership card, school card or island card will be charged at the current rate.

4.8.1 Third-class offence under the Transport Regulations (Category A)

Travelling without a BreizhGo ticket on the Breizhgo Penn Ar Bed ferry service:

If a passenger holds a ticket, a travel pass or a KorriGo card that has been correctly topped up with a travel pass, but is unable to present it during a ticket inspection, they will be issued with a fine for ‘travelling without a valid ticket’, which is subject to the maximum fine for this category.

Breach of the ban on smoking inside boats.

4.8.2 THIRD-CLASS TRANSPORT POLICE OFFENCES (CATEGORY B)

• Title illegible or torn.
• Title already in use.
• Title unrelated to the service.
• Incorrect use of the free pass.
• Title reserved for use by a third party.
• Invalid or incomplete title.
• Unjustified reduced rate.
• Ticket has expired.

4.8.3 FOURTH-CLASS TRANSPORT POLICE OFFENCES

• Masks are not required on board the BreizhGo network’s vessels, following a government decision
• Unjustified use of a safety device on the boat
• Damage to equipment, facilities, advertising or signage on public transport (minor damage, graffiti, spitting, soiling, feet on seats, urine, etc.)
• Bringing animals on board the boat. Except as provided for in Article 1.5
• Use of musical instruments on public transport
• Entering or remaining on a public transport vessel whilst intoxicated.
• Disturbance of passengers’ peace and quiet,
• Campaigning, collecting signatures, fundraising, and distributing leaflets or items on public transport.
• Bringing in bulky, dangerous, toxic or flammable items.
• Obstruction of the free movement of people (unauthorised use of a restricted access point, blocking an access point, etc.)
• Failure to comply (enforcement orders).
• Quest on a public transport boat.
• Street vending on a public transport vessel.