If you decide to cancel before the scheduled date of travel:
- The boarding pass remains valid for 1 year from the original travel date stated on the boarding pass, with no possibility of extension.
- No refund is available.
The Company is forced to cancel or delay its departure by more than 90 minutes
In this case, three options are available:
- 100% refund.
- The ticket remains valid for 1 year from the original travel date stated on the boarding pass, with no possibility of extension.
- Re-routing by the Company to the final destination where possible.
In the event of a delay on arrival:
- Passengers who have experienced a delay on arrival may be entitled to compensation in accordance with the provisions of European Regulation No 1177/2010.
- The Company will not issue any refund if the delay on arrival is due to adverse weather conditions or extraordinary circumstances that prevented the transport service from being provided.